Family Dental Group of Fishkill

I usually only go to the Fishkill Family Dental office for my cleanings. Their hygienist is a Superstar! I stopped going to this office a few years ago bc the actual building was falling apart from the inside. Fortunately, I'm happy to say that they've made SOME improvements to this and their staffing. But I still go to the Brewster office for any major work and it's worth the drive. I'd love to say otherwise but it is what it is. The only reason they are getting 4 stars and not 3 is bc they share some dentists with the Brewster office and I LOVE my dentist (not going to say his/her name bc then I'll never get an appt, lol). Also, not only is the hygienist a Superstar but the ladies at the front desk are quite awesome too. I just wish mgmt would take the time to do the physical repairs to the inside of the building necessary for a legit medical office in the 21st century. People pay A LOT of money to come there. Also, I wasn't going to mention this but I heard a rumor (from outside the office) that the new management took away staff's PTO and wants them to work through all the holidays. This is not acceptable and un-American. Do better! Fishkill is slated to explode with growth in the next 5 years and Family Dental could grow with it, or they could sink bc of stupid changes like this. Just my $0.02. A few more suggestions are: Increase the waiting room size by using the kids area that's underutilized (knock out the 2 small half walls). ALWAYS have 2 people in the check in area. Bring back TV use exam rooms (even on mute), and XM radio throughout the office. A little soothing music goes a long way. Also, possibly save a lot of money by stopping giving every patient garbage toothbrushes/floss (get better toothbrushes and ask if patients want them). One last thing (and this may sound weird to some people), please stop or limit the over-use of Fluoride treatments. It's proven to be unhealthy for so many reasons. Google it. Thanks for your time! I look forward to seeing positive improvements in the future as well as a happy staff and patients.

Very professional and friendly staff. I am very happy to have found this dental group. I have had “Dentistophobia” since I was child. Dr Shaw, Dr Ayugo and their assistants Jen and Desiree are a very caring and knowledgeable team. My fears and anxiety are no longer a great concern. Thank you for providing excellent dental care!

I had to go to this dentist because of emergency work that needed to be done. I ended up having 14 teeth pulled all on the same day and the dentist had me use my own medication (painkillers) during the procedure and the experience so traumatized me that my PTSD has made it impossible for me to go back and have the work completed and I can't go anywhere else because they have $18,000 of my money and will only refund part of it which is not enough to have another competent dentist complete the work. I am sorry I ever set foot in this office and am in the position where I will have to endure this "doctor" working on me again.

Tried to make an appointment and I called 4 times, first time I was told someone would call me back @ 10am, second time I waiting on hold for 15 minutes with no answer @ 10:45, 3rd time waited and then @2:30 was told someone would call back and now just got off the phone @ 3:15 and the only way to make an appointment is to leave a message for someone to call back, when will they be calling back??? Why can’t someone who answers the phone make an appointment? I’ve waited all day and spoke to your group 4 times and still no appointment